Are Smiles Important for Customer Service Excellence?
In an article from Retail Wire, “What is the Significance of a Smile?” we learn that a smile is a powerful tool that is greatly under used. As the article relates: According to a new study, a smile...
View ArticleTeam Member Initiative Results in Customer Service Excellence Worth Sharing
In a short sweet article, “The Best Customer Service is Invisible,” from the Church of the Customer we learn about the unexpected relief that can come from excellent customer service. A shopping trip...
View ArticleAwesome Customer Service: Easy to Do with Careful Listening and Personal Touches
Shep Hyken offers some guidance on the importance of personalization in the context of customer service in “Personalize Customer Service to Create Amazing Customer Experiences.” According to Hyken,...
View ArticleCustomer Service Excellence: Empowering the Customer Service Team to Solve...
Small Business Computing offers some sound advice about customer service excellence in, “How to Deliver Exceptional Customer Service.” When the products fail and customer service does not take a...
View ArticleLittle Things Matter in Customer Service Excellence Too
Forbes continues to offer good food for thought with a focus on Small Business Week. In the article, “Small Business Week Special: What My Drycleaner Taught Me About Customer Service,” we get an...
View ArticleEconomic Stimulus Created by Customer Service Excellence
An article from Gulf Daily News, “Customer Service Vital for Boosting Business” is a good reminder that it does not matter where you are, or what your business does, customer service is a critical...
View ArticleMake Customer Memories with Excellent Service
Inc.com encourages businesses to “Make Your Customer Service Memorable.” It is not about perfection it is about standing out. Apparently road trips with young children and in-laws that are not...
View ArticleCommon Sense Can Take Companies Far when Seeking Customer Service Excellence:...
Forbes suggests in “The Winning Approach to Customer Service is Just Common Sense” that good customer service is good for business. Meeting customer expectations is suggested as the proper driving...
View ArticleSimple Steps to Customer Service Excellence: From Strategy to Execution
In “Delivering Great Customer Service: My Six Takeaways” from Forbes we get Chris Riback’s insights into how to make delivering excellent customer service simpler. As Riback share’s there are some...
View ArticleSimple Steps for Success in Any Challenging Customer Service Situation
A Business 2 Community post, “15 Solution to Fix Difficult Customer Service Situations” offers some really practical insight. Sometimes the reality is that a customer service situation is challenging...
View ArticleForge Strong Customer Relationships in Any Environment through Good Strategy
Loyalty and excellent customer service go hand in hand. In this eConsultancy article, “How to Foster Loyalty with Great Customer Service” we get some interesting tips applicable to the world of online...
View ArticleCustomer Service Excellence in the Age of Mobile 24 7 Support
The Next Web takes a look at the expanded need for customer service in today’s mobile 24/7 environment. “How to Offer Smarter Online Customer Support on the Go” is a two-part series related to working...
View ArticleCustomer Service and Brand Value: A Team Effort
Business 2 Community offers up some more food for thought about customer service in “How to Build a Customer Service Brand.” Using Seth Godin’s definition of brand and brand value sets the tone for how...
View ArticleFoundations of Customer Service Excellence
The basics of customer service are pretty fundamental. In the post, “5 Things You Need to Do to Provide Effective Customer Service” explains why customer service is a challenging career. While the...
View ArticleGenuine Interactions and Brand Integrity are Two Keys to Customer Retention
The Northamptonshire Telegraph reminds us of a very important premise in “Why Great Customer Service is Always Important.” If cutting costs by reducing efforts to gain new business is an operational...
View ArticleDecisive Clear Polite and Successful: The Customer Side of Customer Service...
We thought it might be fun to take a step in a different direction of our exploration of customer service excellence. This Life Hacker post, “How to Get Great Customer Service Without Losing Your...
View ArticleTeam Efforts Across Businesses Results in Sales Opportunities for All
Sometimes a simple question can lead to an interesting discussion and a creative solution to a problem. In the Ask Entrepreneur post “How Can I Help My Store Get More Foot Traffic Nearby?” a few of...
View ArticleDoing More: Turning Criminal Skills to Legitimate Business Ventures
Insights into resourcefulness come from surprising places. A Forbes article, “Why Ex-Cons Make Great Entrepreneurs” offers one of those surprises. The article begins with a vivid description: Jose...
View ArticleSmall Businesses Apply Resourcefulness to Solve Common Challenges
Small businesses often need information about how to make the best of their resources. An article from The St. Helen Chronicle, “Resourceful Marketing for Small Businesses,” offers just that....
View ArticleShifting Work Environments Offer New Opportunities for Team Collaboration and...
An ABC Technology and Games article, “The NBN and Disruptive Work Practices in the Digital Age” shares some insights into specific shifts happening in the Australian workplace. A discussion of online...
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